Job Description
Summary
Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products. We are seeking a CSM based in Sao Paulo who will nurture relationships with clients across the LATAM region.
Responsibilities:
- Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
- Relationship Management: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
- L1 Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
- Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.
Skills & Experience:
- Strong desire to learn, curiosity to understand how things work
- Fluent in both English and Portuguese, additionally Spanish preferred
- Motivation to be a champion of customers and represent their voice with empathy
- Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
- Ability to handle conflicting priorities, creative problem solving skills
- Strong written and verbal communication skills
- Experience in the cryptocurrency trading, custody space preferred
Skills
- Business Relation
- Communications Skills
- Cryptocurrency
- Strategic Thinking
- Team Collaboration