Summary

JD -Customer Success Executive

Company : LCX

Department : Customer Success

Employment Type : Full-time

About LCX:

LCX.com is a secure and compliant platform for buying, selling, transferring, and storing digital

currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies.

LCX is a Fintech company that focuses on tokenization of assets, utility and security token

offerings, and advanced trading tools. In 2020 LCX has gained regulatory approval of 8

blockchain-related registrations by the Financial Market Authority. LCX was founded in 2018

with headquarters in Vaduz (Liechtenstein) and branches in Crypto-Valley Zug (Switzerland) and

New Delhi (India).

Role Overview

We are looking for an experienced Customer Success Executive to own relationships with our

retail VIP, professional trader, and small-to-mid institutional clients. This is a strategic, high

impact role that combines deep crypto expertise, exceptional relationship building skills, and

advanced CRM proficiency to drive adoption, retention, expansion and advocacy.

Responsibilities:

● Provide timely, accurate and professional responses to customer inquiries via live chat

and emails.

● Assist customers in navigating our platform, including account setup, deposit and

withdrawal processes, and trading features.

● Troubleshoot and resolve customer issues efficiently, escalating complex cases to the

appropriate department when necessary.

● Proactively monitor client activity, identify opportunities for deeper product adoption, and

prevent churn.

● Handle high pressure situations and difficult conversations with empathy and

composure, especially during periods of high ticket volume and market volatility.

● Stay updated on the latest cryptocurrency market trends, regulatory changes, and new

platform features to ensure every customer receives accurate, current, and reliable

information.

● Actively contribute ideas to improve support processes, FAQs, templates, and

self-service resources.

● Collaborate with internal teams to resolve systemic issues and enhance overall customer

experience.

Requirements

Must-have :

● 2-5 years of client facing experience in Customer Success, Account Management or VIP

support.

● Candidate with crypto knowledge and similar background.

● Exceptional communication skills – fluent in English (written and spoken)

● Experience with CRM tool (preferrably Zendesk)

● Strong problem-solving skills and ability to multitask.

● Candidate has to be open to working in Rotational shifts.

Skills

• Communications Skills
• Cryptocurrency
• Problem Solving
• Team Collaboration