Summary

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Arabic & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines. 

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role
• Previous experience with cross-functional support will be advantageous
• High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Working at Binance

• Be a part of the worlds leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire

Skills

• Client Servicing
• Communications Skills