Summary

We are hiring for a German speaking Customer Service Agent to join our Community Success team. If you like to help others, seek to understand and are hard working experienced customer service agent, it’s your chance to join and be part of the new financial era from behind the scenes.

What You’ll Be Doing:

1. Deliver exceptional customer support to our community members in both German and English
2. Assist users through various channels; Including email, phone and chat.
3. Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are. 
4. Participate in occasional side projects, or project based tasks efficiently
5. Be a great team player - we’re all in this together; our community is not just our users, it’s all of us
6. Share user insights and feedback with the relevant teams to help improve our products and processes
7. Report and document bugs in the appropriate channels to support our development teams
8. Immerse yourself in our product and the crypto world

About you:

1. Fluency in English and German is a must; French, Spanish or other languages are a bonus
2. Experience working in a customer-centric and customer-facing environment
3. You listen carefully, read attentively, and strive to fully understand customer needs
4. You’re familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease
5. You focus on finding the best possible answer for users’ concerns and questions. You enjoy thinking outside the box to find new solutions
6. You manage your time effectively and are capable of working independently. You take the initiative to improve processes, systems, and workflows whenever you see an opportunity
7. Must have personal or professional experience with Crypto or the blockchain ecosystem

Skills

• Communications Skills
• Cryptocurrency
• Team Collaboration