Job Description



  • Deliver world-class service to our exchange product customers
  • Communicate daily and build relationships with key stakeholders
  • Collaborate with sales, development, and support teams to meet client needs
  • Provide training to clients operating our exchange platform
  • Respond to customer inquiries by phone, chat, and email
  • Be proactive in anticipating and resolving customer issues
  • Help develop and manage our customer success ecosystem
  • Approaches requests creatively to maximize value for the client and Shift
  • Ensure a positive customer experience


  • Excellent communication skills
  • Strong project management skills
  • Acute attention to detail
  • Engaging personality
  • Enjoys interacting with customers
  • Easily explains highly technical concepts to non-technical groups
  • Proficient with Asana and Google apps
  • Solid understanding of trading and cryptocurrency
  • English Level C2 is required for this role


  • Minimum 1 year of experience in CS or CX
  • Bachelors degree

This is a permanently remote position which requires working 40 hours per week. Salary depends on experience.

  • Accounting
  • Communications Skills
  • Compliance Knowledge
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