Summary

The Arbitrum Foundation is seeking a passionate and strategic Head of Community Management to lead the charge in building a vibrant ecosystem for Arbitrum One, Nova, Orbit and more products coming in the pipeline. As a champion of community engagement, you'll be responsible for crafting an inclusive and dynamic space where developers, users, and enthusiasts can connect, collaborate, and propel the future of Ethereum scaling solutions.

Your Responsibilities

1. Develop and execute a comprehensive community management strategy across various platforms (Twitter, Discord, etc.)
2. Cultivate a welcoming and inclusive online environment for the global Arbitrum community
3. Foster meaningful conversations, address user inquiries, and provide exceptional community support
4. Organize engaging online and offline events (AMAs, hackathons, meetups) to drive community growth and excitement
5. Identify and nurture community leaders and influencers
6. Collaborate with other departments (Marketing, Product) to ensure seamless communication and community alignment
7. Analyze community sentiment and engagement metrics to identify areas for improvement
8. Stay up-to-date on emerging trends in community management and online engagement strategies

What You'll Need

1. 5+ years in community management, preferably last 3 years in Web3
2. Proven experience leading and managing online communities
3. Deep understanding of Web3 and the developer/user landscape
4. Exceptional written and verbal communication skills, with the ability to communicate effectively with the community 
5. Experience engaging in the Arbitrum (or Ethereum) community
6. Excellent communication and interpersonal skills, with a talent for building rapport
7. Experience in fostering a positive and productive online environment
8. Strong organizational skills with the ability to prioritize and manage multiple tasks
9. Experience with community management tools and platforms (Discord, social media listening tools, etc.)
10. A data-driven approach with the ability to analyze and interpret community metrics

Skills

• Communications Skills
• Community Moderator
• Team Collaboration