Summary

We are looking for an active, energetic Client Support Executive, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.

Experience : 0 - 1 year

WORKING SHIFT: Rotational, 8 hours

JOB TYPE: FULL TIME

ROLES AND RESPONSIBILITIES

• Attending, Understanding & responding to Customer queries/issues over chat.
• Will be responsible for facing customers, gathering requirements and providing possible solutions.
• escalating the clients/ process to the manager
• Analyse and identify process changes or product enhancements required & suggest if any.

Requirements

• The candidate should have excellent written communication skills along with reading skills.
• Should be active, energetic, and enough smart to understand the customer\'s queries.
• Sharp understanding and memory of how software/product work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

Benefits

On time salary

inter- tech work

Skill upgradation trainings

Soft skills trainings

Rewards and recognitions

weekly de-stressing activities

Skills

• Communications Skills
• Compliance Knowledge
• Problem Solving