We are looking for an active, energetic Client Support Executive, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.
Experience : 0 - 1 year
WORKING SHIFT: Rotational, 8 hours
JOB TYPE: FULL TIME
ROLES AND RESPONSIBILITIES
- Attending, Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.
- The candidate should have excellent written communication skills along with reading skills.
- Should be active, energetic, and enough smart to understand the customer\'s queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
On time salary
inter- tech work
Skill upgradation trainings
Soft skills trainings
Rewards and recognitions
weekly de-stressing activities
- Communications Skills
- Compliance Knowledge
- Problem Solving