Summary

About the team + role

The Business Systems team at Robinhood partners with Compliance and Legal stakeholders to deliver impactful technology solutions that streamline their operations and enhance efficiency. We build and maintain systems that power key processes, with a focus on scalability, automation, and user experience.

As a ServiceNow Developer, you’ll design and deliver high-impact features and integrations that span multiple modules, including ITSM, ITAM, and HRSD. You’ll collaborate closely with cross-functional teams to translate business needs into technical solutions that are reliable, scalable, and aligned with ServiceNow best practices.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

1. Platform Development & Customization: Design, develop, and maintain complex ServiceNow applications across ITSM, ITAM, and HRSD modules, including custom workflows, business rules, UI policies, ACLs, and advanced scripting using JavaScript, GlideScript, and ServiceNow APIs
2. Integration Architecture & Implementation: Lead the design and development of system integrations using ServiceNow Integration Hub, REST/SOAP web services, MID servers, and custom integration solutions to connect ServiceNow with third-party applications and enterprise systems
3. ITSM & ITAM Module Expertise: Configure and customize IT Service Management processes including Incident, Problem, Change, and Request Management, while implementing comprehensive IT Asset Management solutions including discovery, asset lifecycle management, and software compliance tracking
4. HRSD Solution Development: Design and implement Human Resources Service Delivery solutions including employee onboarding/offboarding workflows, case management, knowledge management, and employee self-service portals with advanced form configurations and approval processes
5. System Architecture & Technical Leadership: Collaborate with stakeholders to gather requirements, build technical specifications, and craft scalable ServiceNow solutions while ensuring alignment to platform best practices, performance optimization, and maintainable code standards
6. Quality Assurance & Documentation:  Build comprehensive unit tests, facilitate code reviews, craft detailed user documentation, and ensure accurate change management processes are maintained throughout the development lifecycle

What you bring

1. 3+ years of hands-on ServiceNow development experience across ITSM, ITAM, and HRSD
2. Strong programming skills in JavaScript, including GlideScript and ServiceNow API integrations
3. ServiceNow certifications (CSA, CAD, CIS-ITSM preferred)
4. Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
5. Excellent communication, collaboration, and analytical problem-solving skills
6. Proven ability to manage multiple priorities in a dynamic, fast-paced environment

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

Toronto, ON

$93,500 - $110,000 CAD

Skills

• Communications Skills
• Development
• Software Architecture
• Software Engineering
• Team Collaboration