Summary

Professional Experience

VIP Customer Support Representative | BingX

1. Client Management: Provided dedicated, high-tier assistance to VIP clients managing substantial portfolios, including individuals with over 10 million USDT in total assets and futures turnover exceeding 100 million+.
2. Product Expertise: Delivered specialized support across the full product ecosystem, including Futures, Spot, P2P Trading, and Wealth management tools.
3. Performance Metrics: Consistently maintained high KPI standards, focusing on rapid response times, high satisfaction rates, and technical expertise.

B2B Account Manager | Elegro Wallet

1. Partnership Development: Acted as the primary point of contact for business partners and potential leads, presenting wallet features and driving B2B adoption.
2. Operations & Compliance: Managed the full onboarding cycle, including searching for payment systems, calculating fee structures, and facilitating the collection and completion of KYB/KYC documentation.
3. Issue Resolution: Proactively resolved complex client issues to maintain long-term business relationships.

Project Manager / Support Manager | UAB AB Exchange

1. Startup Development: Contributed to the growth of a crypto-to-fiat exchange startup, focusing on market expansion within the European Union.
2. P2P Operations: Managed P2P trading operations across major platforms like Binance and OKX, coordinating with international clients.
3. Risk & Liquidity: Handled dispute resolution for unsatisfied clients and monitored asset liquidity to ensure stable trading conditions.

P2P Business Developer | HTX (formerly Huobi)

1. Regional Expansion: Led business development efforts within the CIS region, identifying and attracting new high-volume merchants to the platform.
2. Merchant Success: Provided ongoing support to existing merchants, handled complex appeals, and designed P2P-specific promotional campaigns to drive user acquisition and retention.

Customer Success Specialist | WEEX

1. User Support: Assisted both VIP and retail clients with technical inquiries regarding crypto events, Spot trading, and Futures (including funding fees, liquidations, and fee structures).
2. Risk Mitigation: Collaborated closely with the Risk Control department to manage platform safety, overseeing KYC procedures and verification protocols triggered by risk flags.