Profile Details Beta
Summary
Senior Support Specialist with 5 years of experience in the crypto and fintech sectors, blending hands-on customer service expertise with a strong foundation in fraud prevention, risk management, and legal compliance. Skilled at managing complex user issues with empathy and accuracy, while actively supporting internal teams on KYC/AML workflows, fraud investigations, and regulatory processes.Proven track record in high-volume support environments, utilising tools such as Zendesk, Jira, Onfido, and blockchain analytics platforms to ensure swift resolution and protect platform integrity. Adept at drafting customer communications, help centre articles, internal SOPs, and compliance documentation with clarity and precision.
Passionate about contributing to secure, user-centric Web3 projects that value trust, transparency, and operational excellence.
Experiences
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Job Category
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Professional Skills
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Other Skills
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Vertical Tags (Industry experience)
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Language
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Education
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Current Salary
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In Crypto Since
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Location
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Preferred Job Type
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Social Media
