Summary

The team

We’re seeking a Sales Strategy and Operations Manager to elevate our global sales team by delivering the tools, processes, and insights they need to succeed. In this hands-on role, you’ll lead a small team of analysts and play a critical part in scaling our sales operations function —from refining workflows and managing systems like HubSpot, to producing data-driven insights that guide strategic decisions.

If you’re passionate about enabling high-performance sales teams, thrive in fast-moving environments, and want to make a measurable impact, this is your chance to step up. This might be the occasion to have your career going to the moon!

The opportunity

1. Drive CRM and GTM systems infrastructure—ensure high adoption, data quality, and pipeline accuracy across HubSpot (or future CRM) and associated tooling. Automate lead routing, enrichment, and onboarding workflows; enforce SLAs and champion operational efficiency through documentation, governance, and process automation.
2. Lead day-to-day optimization of institutional GTM workflows across compliance, liquidity, and trading connectivity—partnering with Operations, Compliance, and Product to reduce friction and improve trading velocity.
3. Manage sales reporting, analytics, and planning execution using AWS QuickSight, CRM data, and other internal data sources, to deliver actionable insights to executive stakeholders. Support forecasting models, scenario planning, and coverage design in partnership with Sales and Finance.
4. Support sales enablement and pipeline operations—build enablement content (playbooks, battlecards, client-facing collateral), operate pipeline governance processes to ensure hygiene and forecasting accuracy, and partner with Product and Marketing to arm Sales with institutional insights.
5. Work closely with Sales, Marketing, BizOps, Finance, and Product to ensure alignment on metrics, territory planning, and operational goals.
6. Possibility to supervise and mentor a team of analysts, providing direction, feedback, and growth opportunities.

Skills you should HODL

1. Hands-on experience with Salesforce and HubSpot, including pipeline management and sales enablement.
2. Proven ability to analyze sales data, build dashboards (e.g., in AWS QuickSight or Excel), and translate insights into actionable recommendations.
3. Proven track record of streamlining sales workflows, identifying bottlenecks, and implementing scalable processes across teams and geographies.
4. Effective people leadership with experience managing analysts, plus strong communication skills for aligning with Sales, Marketing, and Finance stakeholders.
5. Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends.
6. Working or at least personally involved with and part of the local crypto community.
7. Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclemendments document.

Nice to haves

1. Hands on experience with and understanding of Kraken products, primarily our institutional-grade offerings.
2. Background in financial services or institutional client onboarding

Skills

• AWS
• Community Moderator
• Cryptocurrency
• Leadership
• Marketing
• Operations
• Team Collaboration