Summary

What you’ll be doing (ie. job duties): 

1. Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.
2. Resolve incidents and service requests based upon standard company best practices, utilizing our internal knowledge where and when needed.
3. Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes.
4. Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency.
5. Create detailed and impactful documentation for your peers and our user base.
6. Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.
7. Collaborate not only with your colleagues in IT operations, but also with all teams within coinbase and our BPO partners.

What we look for in you (ie. job requirements): 

1. Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration.
2. Agent level knowledge of Jira Service Desk, or similar ticketing system.
3. Mid-level networking knowledge and troubleshooting ability.
4. Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
5. Demonstrable troubleshooting methodologies and root cause analysis.
6. Able to move and set up hardware and peripherals around the office.
7. Excellent communication and time management skills.
8. Experience managing service vendors.

Nice to haves:

1. Experience project managing medium scale rollouts.
2. Scripting and automation experience.
3. Experience working in an agile focused delivery environment. 

Job ID: P70739

#LI-Onsite

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range:

£58,800—£58,800 GBP

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Skills

• AWS
• Communications Skills
• IT support