Summary

Team/ Role Paragraph:

Team - As part of Coinbase’s Enterprise Applications and Architecture organization, the CXCMSS (Customer Experience Channel Management and Shared Services) team is on the front lines of revolutionizing how we deliver exceptional support to millions of users globally. We are responsible for managing the delivery of work to agents across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate at peak efficiency.

We design, build, and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating scalable solutions that not only meet today’s needs but also anticipate the future of customer engagement.

Role - In this role, you'll be at the forefront of building complex, scalable applications that directly impact the Coinbase customer experience. You'll focus on building and optimizing Go-based backend APIs and React-powered UIs at scale, while integrating with third-party platforms to streamline operations for our customer service teams

What you’ll be doing:

1. Deliver cross-functional outcomes to complex problems in collaboration with product, design, security, data or other engineering teams
2. Lead assessment and implementation of third-party AI/ML tools.
3. Demonstrate a keen awareness of Coinbase’s platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams.
4. Participate in an environment where innovative ideas are regularly generated, vetted, and transformed into action.
5. Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
6. Communicate across the company to technical and non-technical leaders with ease.
7. Quickly distill complex technical themes so that an entry level, non-tech team member can understand them. 
8. Mentor team members in design techniques and best practices in coding, testing, release/deploy process, documentation, metrics/logging and scaling
9. Working with teams and teammates across multiple time zones. 

What we look for in you:

1. You have at least 5+ years of experience in software engineering.
2. You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.
3. You have experience in authoring and contributing to technical architecture and implementing them.
4. You write high quality, well tested code to meet the needs of your customers.
5. You’re passionate about building an open financial system that brings the world together.
6. You possess strong technical skills for system design and coding
7. Excellent written and verbal communication skills, and a bias toward open, transparent cultural practices.
8. Experience with third-party vendor integrations.
9. You enjoy and have experience with large-scale, high-traffic platforms and implementing scalable, robust services in the real world.
10. Experience in AWS, Kubernetes, Terraform, BuildKite or similar.
11. Experience in rate limiters, caching, load balancing, circuit breakers, metrics, logging, tracing, debugging etc.
12. Experience in event driven architectures (Kafka, MQ etc.), proficiency in either SQL or NoSQL DBs, understanding of concepts like gRPC, GraphQL, ETL.
13. Proficiency in Go.

 Nice to haves:

1. Familiarity with JavaScript and modern, component-based JS frameworks like React
2. Familiarity with working in rapid growth environments

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range:

₹6,612,600—₹6,612,600 INR

Skills

• AWS
• Communications Skills
• Database Management
• Development
• Software Architecture
• Software Engineering
• SQL
• Team Collaboration