Summary

Are you passionate about crypto and an expert in community engagement? We're seeking a dedicated Part-time Community Support Specialist to help us build and nurture our growing Chinese speaking crypto exchange community.

Key Responsibilities

1. Act as the first point of contact for our community members across various platforms, providing timely and helpful support.
2. Engage actively with the community to foster a positive and informative environment.
3. Gather feedback, identify common issues, and escalate complex queries to the relevant teams.
4. Help organize and support online community events and initiatives.

Qualifications

1. Minimum 1 year of hands-on experience in community management or support within a crypto exchange or blockchain project.
2. Proven familiarity with key community platforms, including Telegram, Discord, and major Chinese social media platforms (e.g., WeChat, Weibo).
3. Native Mandarin speaker with excellent written and verbal communication skills in Mandarin.
4. Strong understanding of cryptocurrency, blockchain technology, and trading concepts.
5. Excellent interpersonal skills and a proactive, problem-solving attitude.

Skills

• Communications Skills
• Community Moderator
• Cryptocurrency
• Problem Solving