About Company
Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in — commission-free stocks, cryptocurrencies or even precious metals — starting from as little as $1.
Job Description
Summary
As a Payment & Risk Operations Specialist at Bitpanda, your mission is to conduct pre-execution transaction monitoring to prevent exposure to financial crime and system abuse, applying first-principles reasoning to assess unusual activity by using evidence and data to balance risk and impact in a way that serves both the company and the user.
What you’ll do
- Assess suspicious activity in fiat and crypto transactions; determine and take ownership of appropriate mitigation strategies.
- Analyze blockchain data to inform risk decisions with actionable insights.
- Provide direct customer support via email and live chat, ensuring clear and professional communication.
- Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements.
- Support senior team members by compiling insights on emerging fraud trends and assisting with relevant reporting.
Who you are
- Demonstrate a strong commitment to fraud prevention through proactive, impact-driven intervention methods.
- Apply practical, well-reasoned problem-solving grounded in data and logic, with a focus on efficiency and meaningful outcomes.
- Communicate effectively, operate with sound judgment, and base decisions on evidence rather than personal bias or assumption.
- Adapt easily to shifting priorities and maintain a continuous learning mindset to close knowledge gaps.
- Bring relevant fraud prevention experience (ideally in crypto/Fintech); blockchain investigation and SQL skills are a plus.
- Willing to work a fixed schedule consisting of either evening shifts (3:30 PM–12:00 AM) and weekends as required.
What’s in it for you
- Hybrid-working model with 25-Work From Anywhere days*
- Competitive total compensation package including participation in our stock option plan
- Market-leading benefits programs shaped by our Time & Flexibility policies*
- Company-wide and team events — both in-person and virtually!
- Bitpanda swag to keep you living the brand
Skills
- Communications Skills
- Cryptocurrency
- Strategic Thinking
- Team Collaboration
