Summary

We are looking for a Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong commercial background and be adept at understanding the needs of decision-makers, engineers, and technical stakeholders within our client organizations. 

Key Responsibilities:

1. Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
2. Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
3. Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
4. Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
5. Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
6. Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
7. Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

Requirements

1. Minimum of 3 years experience in key account management or a related role in web3.
2. Understanding of web3 infrastructure, especially pertaining to the RaaS business.
3. Strong commercial know-how and the ability to understand and discuss web3-specific infrastructure services like Bridging, RPCs, indexers or oracles.
4. In-depth understanding of Rollups.
5. Experience with CRM software like Hubspot.
6. Excellent communication and interpersonal skills.
7. Problem-solving mindset with a focus on customer satisfaction.
8. Bonus: Coding Experience.

Skills

• Accounting
• Communications Skills
• Problem Solving
• Strategic Thinking
• Team Collaboration