Summary

We are seeking a highly organized and proactive Operations Specialist to support the Content Business Unit (Content BU). This role plays a key part in ensuring smooth day-to-day operations, campaign execution, and process optimization across multiple content products and regions.

Responsibilities:

1. Coordinate with internal and external stakeholders to achieve operational and performance KPIs across the Content BU.
2. Support campaign management, including Learn & Earn (L&E) and other content or educational initiatives — overseeing setup, tracking, and reporting.
3. Maintain and manage content and campaign calendars, ensuring alignment between product, marketing, and social media activities.
4. Work with tech, product, and compliance teams on operational requests such as new language integrations, front-end customizations, and legal or data-related updates.
5. Manage localization workflows for new articles, glossaries, and course content — from request to publication across multiple languages.
6. Track and maintain localization and access requests for the Content Management System (CMS), supporting new language onboarding and local team access.
7. Handle content-related customer service (CS) issues, including inquiries tied to courses, learning programs, and site experience.
8. Coordinate social media scheduling and content publishing for the Content BU, in collaboration with global marketing and regional teams.
9. Support data tracking and performance reporting, working closely with analytics teams to extract insights and optimize content strategy.
10. Perform ad-hoc operational duties to ensure efficient workflows and seamless cross-team collaboration.

Requirements:

1. 2–4 years of experience in operations, project coordination, or product management, preferably within an education, tech, or content-driven environment.
2. Strong organizational and multitasking skills, with the ability to manage multiple stakeholders and priorities across regions.
3. Excellent communication, problem-solving, and coordination abilities.
4. Experience with CMS platforms, localization processes, and data reporting tools (e.g. Google Analytics, Looker Studio, or equivalent).
5. Detail-oriented, proactive, and comfortable working in a fast-paced global environment.
6. Passion for education, content, and blockchain technology — experience in the crypto industry is a plus.
7. Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages such as Mandarin would be an advantage.

Skills

• Communications Skills
• Content
• Operations
• Problem Solving
• Product Management
• Team Collaboration